Privacy Policy

1001060885 Ontario Inc., operating under the brand ArxeTech, is committed to protecting the privacy of anyone who visits our website or uses our services. This Privacy Policy explains what information we collect, how we use it, and your rights with respect to that information.

By using arxetech.com or any of our services, you agree to the collection and use of information as described in this policy.

Information We Collect

We may collect the following types of information when you interact with our website or services:

• Contact Information — name, email address, phone number, and business name provided through forms or registration.
• Project & Intake Details — information you provide when completing a project proposal or consultation request, including descriptions, uploaded files, and design preferences.
• Account Credentials — email address and authentication data for customer portal accounts.
• Payment Information — billing details processed securely through Stripe. We do not store raw card numbers on our servers.
• Communications — messages sent to us via contact forms, email, or SMS.
• Usage Data — browser type, IP address, pages visited, and session duration collected automatically for analytics purposes.

How We Use Your Information

We use the information we collect to:

• Deliver and manage web design, development, and hosting services.
• Communicate with you about your project, proposal, or account.
• Send transactional notifications, project updates, and service alerts, including via SMS where you have opted in.
• Process payments and manage billing.
• Improve our website, services, and customer experience.
• Comply with legal obligations under applicable Canadian law.

We do not use your information for unsolicited marketing without your explicit consent.

SMS Communications

ArxeTech (1001060885 Ontario Inc.) may send SMS messages to phone numbers you provide, where you have opted in to receive them. These messages may include:

• Project status updates and milestone notifications.
• Appointment or meeting reminders.
• Account or service alerts.
• Responses to your direct inquiries.

Message frequency varies based on project activity and your account settings. Message and data rates may apply depending on your carrier.

To opt out at any time, reply STOP to any SMS message you receive from us. You may also contact us directly to remove your number.

We do not share your phone number with third parties for their marketing purposes. For full details, see our SMS Policy.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:

• Service Providers — trusted vendors who assist in delivering our services (e.g., Stripe for payments, AWS S3 for file storage, Twilio for SMS). These parties are bound by confidentiality obligations and may not use your data for their own purposes.
• Legal Compliance — where required by law, court order, or regulatory authority in Canada or another applicable jurisdiction.
• Business Transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction with appropriate notice.

Cookies & Tracking

Our website may use cookies and similar technologies (e.g., local storage) to maintain session state, remember preferences, and understand how visitors use the site. You can disable cookies in your browser settings, though some features may not function correctly without them.

We may use third-party analytics tools (such as Google Analytics) that collect anonymized usage data. These services have their own privacy policies governing the data they collect.

Data Retention

We retain personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

You may request deletion of your personal data at any time by contacting us (see Section 11). Some data may be retained where required by law or legitimate business need (e.g., payment records for tax purposes).

Your Rights

Under applicable Canadian privacy law (PIPEDA and Ontario privacy legislation), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Withdraw consent to certain uses of your information.
• Request deletion of your personal data, subject to legal retention requirements.

To exercise these rights, contact us using the information in Section 11.

Third-Party Services

Our services rely on the following third-party providers. We encourage you to review their privacy policies:

• Stripe — payment processing (stripe.com/privacy)
• Twilio — SMS messaging (twilio.com/en-us/legal/privacy)
• Amazon Web Services (S3) — file storage (aws.amazon.com/privacy)
• Google Analytics — website usage analytics (policies.google.com/privacy)

Children's Privacy

Our services are intended for businesses and adults 18 years of age or older. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, the "Effective" date at the top of this page will be updated. Continued use of our services after a change constitutes your acceptance of the updated policy. For material changes, we will provide notice where reasonably practicable.

Contact Us

For questions, concerns, or to exercise your privacy rights, please contact:

Also see: Terms of Service  |  SMS Policy